Web Analytics to Multichannel Analytics by Anil Batra http://anilbatra.com/analytics Web Analytics, Digital Analytics, Search, Social Media, Multchannel Analytics & Optimization Thu, 08 Mar 2012 00:20:25 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 Finding (Not Provided) Keywords in Google Analytics http://anilbatra.com/analytics/2012/03/finding-not-provided-keywords-in-google-analytics/ http://anilbatra.com/analytics/2012/03/finding-not-provided-keywords-in-google-analytics/#comments Thu, 08 Mar 2012 00:18:00 +0000 Anil Batra http://anilbatra.com/analytics/?p=352 I rarely write tool specific posts on this blog but since I have recently been asked by a few people about this issue and it affects every web analytics tool, I decided to post it here.

A few months ago, Google, the search engine, started encrypting searches for user who are logged into their Google account while conducting the search. As a result of this encryption, the keyword that the visitors search to arrive to your site is not passed in the referring URL. Web Analytics tools rely on the keywords passed in the referring URL to build the search engine traffic report and in the absence of the keywords there is nothing to report, though they still see that the visits came from Google search. So Google Analytics now marks those visits that do not have a keyword but come from Google with “(not provided)” keyword instead of the actual keyword.

Finding those keywords

Google still tracks all the keywords search by logged in users but just does not pass it in the referrer to the site that the user clicks through to. These keywords are available in the Google Webmaster Tools.  To see the report you will have to register your sites in Google Webmaster Tool. Google Webmaster tools will allows you to see all the keywords that were searched, the number of clicks your site got, the average position of your site for those keywords and the landing pages.

 

If you are not using Google Analytics on your site then you will have to login to Webmaster Tools anytime you want to see those reports.

(All images provided by GAPremium.com – Google Analytics Tips and Tricks)

If you are using Google Analytics then you can connect Google Analytics reports and Google Webmaster tools to get Webmaster reporting within the Google Analytics interface.

However there are three issues with this report when used with Google Analytics (or any another web analytics tool)

  1. You don’t get other metric (e.g. goal conversion) about the visits that arrived from the keywords.
  2. This list of keywords includes not only the keywords marked with “(not provided)” but also the other keywords that you see in Organic traffic report. So you will have to do extra analysis to see which keywords are hidden under “(not provided)”.
  3. If you look at Google Webmaster tool report then you will notice that there are a lot more impressions and clicks than those displayed in the Webmaster report and the Google Analytics report (see below). I was not able to find a reason why Google is only displaying the partial number of keywords, if you know the reason then please let me know.
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Digital Analytics & Marketing Jobs

]]> http://anilbatra.com/analytics/2012/03/finding-not-provided-keywords-in-google-analytics/feed/ 0 Digital Analytics Association http://anilbatra.com/analytics/2012/03/digital-analytics-association/ http://anilbatra.com/analytics/2012/03/digital-analytics-association/#comments Mon, 05 Mar 2012 20:58:25 +0000 Anil Batra http://anilbatra.com/analytics/?p=343 This morning, Web Analytics Association announced that it is changing its name from Web Analytics Association to Digital Analytics Association.

Why the change?

All of those who have been working in this industry for few years know that the term “Web Analytics” does not reflect the actual work we do.  As I wrote in my last post “Move Web Analytics Data Out Of Silo”, “Web Analytics” purpose was to report on one channel “your website”. Nowadays the story is different, customers interact with your brand in so many way, your website is just one small part of the whole “web” ecosystem. The work most of the web analysts do today involve more than web. Web Analysts today analyze many “digital” channels such as social, mobile and email along with web. Many are starting to deal with other digital channels such as “Set top boxes”. So definitely “Digital” is a better term to describe the work that web analytics groups undertake.

I like the evolution of “Web Analytics Association” to “Digital Analytics Association”.

What’s next?

Many forward thinking organizations have been doing “Digital Analytics” for quite some time.  I am not just taking about providing an integrated view of Digital Data on one spreadsheet/dashboard, I am talking about connecting the dots of customers interaction in various channels and using the integrated data to optimize customer journey and campaigns.

These organizations are diving into the next step in this direction i.e. “multichannel” analytics. Many “web analytics” companies are already developing products to move the organization from “Web” to “digital” to “multichannel” analytics and optimization.  (Full disclaimer: I work for  iJento which is a multichannel analytics company. Many of our clients are already beyond “Digital Analytics” and have moved into the next phase of evolution e.g. “Multichannel Analytics”)

So will Web Analytics Association (WAA) Digital Analytics Association (DAA) be called Multichannel Analytics Association (MCAA or MAA) in future? I think so but for now I like “Digital Analytics Association”.

What do you think?

(Note: I am an ex-Board Member of WAA DAA)

 

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Digital Analytics & Marketing Jobs

]]> http://anilbatra.com/analytics/2012/03/digital-analytics-association/feed/ 0 Move Web Analytics Data Out Of Silo http://anilbatra.com/analytics/2012/02/move-web-analytics-data-out-of-silo/ http://anilbatra.com/analytics/2012/02/move-web-analytics-data-out-of-silo/#comments Wed, 29 Feb 2012 20:24:19 +0000 Anil Batra http://anilbatra.com/analytics/?p=333 Web Analytics tools are great for providing a good view of one channel i.e. your website (ok, maybe slightly more than one channel e.g. some email, some social media, some offline). They worked great in silo for first few years of the internet because the only way for customers to interact with your brand online was on your site and websites were not an integral part of the business. Nowadays the story is different, customers interact with your brand in so many way, your website is just one small part of the whole “web” ecosystem and “web” is just one part of the whole “customer” experience and buying cycle ecosystem. Customer’s don’t think and operate in one channel i.e. your website. However, many “web analytics” tools do not even provide you full view of a customer journey and interactions online let alone the offline journey.

To understand today’s customer and performance of your marketing efforts, web analytics data has to move out of it’s silo and needs to be integrated with other data sources.

Many of you might be already be using 3rd party solutions to pull data from few sources into a dash boarding tool. That is a great start but it still does not provide you a complete view of customer journeys. For example, just because you have social media mentions on the same dashboard as your on-site analytics data does not tell you if those mentions are from your customers or somebody, who is neither a customer nor is your target customer, just blabbering in social media. But I will give you credit for thinking outside the Web Analytics tool.

To understand complete customer journey (i.e. 360 degree view of customer) and to conduct analysis that take you from marginal improvements in conversions to something that has a huge impact on the business you need much more detailed data than a web analytics report or a dash boarding tool can provide. First, you need to collect individual data for each customer in various channels then warehouse the data in one place where you join various sources via common key such as customer id, email address, phone number etc. Only then you can create and run complex cross channel queries to understand try customer behavior and campaign performance.

Many mature organization are already doing it or are working on it. If you are not then it is about time to start thinking about if you want to stay competitive.

Don’t think that just because you are using Google Analytics you can’t have this level of data because you can. You just have to push yourself and start thinking outside what your web analytics tool can provide.

How Can You Do it

Web Analytics tools already anticipated this needs so they have built a way for you to get the data out easily. You can use either of the two methods listed below to get the required data

  1. APIs – Many tools like Google Analytics provide data via APIs. Use those APIs to pull appropriate data into your datamart/datawarehouse.
  2. Data Feeds – Many tools provide data in a flat file that you can use to populate your datamart.

Here are few things to keep in mind before you start putting this data in your datamart

  1. Make sure your tools are configured properly to collect the data in the right format and
  2. Your data transformation process should be able to understand the difference between various custom variables that you have used in the data collection
  3. Various data sources also need proper identifiers (keys) to match them together.

This is not going to be an easy project but this is a critical step in using your web analytics data to stay competitive.

There are few 3rd companies who are already providing tools and service to help you with it. I recommend looking at iJento Datamart solution (Note: I work for iJento). You should also check out Gary Angel’s Blog. Gary has worked and written extensively on this topic.
If you have any question, I will be happy to chat. Email me.
Questions/Comments

 

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Web Analytics Jobs

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]]> http://anilbatra.com/analytics/2012/02/move-web-analytics-data-out-of-silo/feed/ 1 7 Analysis Tips for Improving CTR on Display Advertising http://anilbatra.com/analytics/2012/02/7-analysis-tips-for-improving-ctr-on-your-display-advertising/ http://anilbatra.com/analytics/2012/02/7-analysis-tips-for-improving-ctr-on-your-display-advertising/#comments Wed, 22 Feb 2012 21:28:07 +0000 Anil Batra http://anilbatra.com/analytics/?p=329 Not all display advertising is created equal, though when you look at your web analytics reports you are most likely not going to find the reasons that makes each campaign and each ad so unique. Web Analytics tools generally start tracking the performance of a display advertising campaign only after the visitors have clicked on an ad and landed on your site. What happens before a visitor clicks resides in an Ad Server or in a spreadsheet on someone’s desktop.

In my last post I wrote 5 tips for Analyzing and Optimizing Display Advertisingand one of those tips was to Improve Click-Through-Rate (CTR). In this post I am focusing on elements you should analyze and optimize to increase the CTR of your display advertising. (Note: I am not saying that you should solely focus on CTR, but assuming conversion rate remains the same, increase CTR on your ads will result in more visitors on top of the funnel causing higher number of conversions. )

7 Things to Analyze for Improving CTR

  1. Publisher – Publisher or the site where your ads are served has a lot to do with how your ads are going to perform. An ad served on MSN is not the same as the ad served on Anilbatra.com. Most of the time such information is absent from the Web Analytics tools and hence never crosses an Analysts mind. Get hold of that data and bring it together with the other data to analyze and optimize your campaigns.
  2. Placement – By placement I mean the area of the site where you ad is shown. Ads shown at certain location on a page are likely to get higher CTR than the other ads. For example, an ad served above the fold is almost guaranteed to be seen by a visitor, while the one served below the fold is up to anyone’s guess. In both cases an ad impression will be counted but both will not generate the same CTR.
  3. Size – Size of the display ads makes a huge difference in its performance. Certain ad sizes tend to get more clicks than the others. When analyzing and optimizing your campaign keep in mind that size does matter.
  4. Day/Time – An ad served at midnight on Friday will have different CTR than the same ad served during lunch time on Wednesday. Analyze you campaigns in light of the day/time when the ads were served, find the best time to launch a campaign.
  5. Creative – Different creative invoke different reactions. Images, colors, fonts etc. are all part of the creative mix. Different combinations will have different CTR. Find out the best mix that drives not only higher CTR but also conversions.
  6. Unique Value Proposition (UVP) – Why should a person click on your banner ad and not another one on the same page? A boring ad just telling about your services will likely have a lower CTR than an ad that provides a unique benefit to the visitor. Factor the messages and UVP when analyzing your campaigns and making recommendations.
  7. Audience – Targeted ads will likely have higher CTR than a general broadcast ad. If you have a remarketing campaign then that is expected to have a higher CTR than just a general broadcast campaign. If your target audience is families with 2 kids under the age of 10 and household income is more than 100K then putting your ad in front of a single guy make making 50K is not going to generate a lot of clicks and conversions. Understanding the goals and objectives is critical before you start analyzing campaigns and making recommendations.

Even though I have listed 7 things to analyze keep in mind that it is not just one thing that will have an impact, you have to analyze all these things together. A blue creative that works better on Yahoo homepage on Wed might not be the best combination for anilbatra.com at the same time. Yes, it is not going to be easy to get all this data but that’s why you are getting paid big bucks.
(Note: iJento has a solution that helps you bring such off-site data together with Web Analytics data, email me if you are interested to know more about it).

Always, Go Beyond What Web Analytics Provides

Comments? Questions?

Web Analytics Jobs

]]> http://anilbatra.com/analytics/2012/02/7-analysis-tips-for-improving-ctr-on-your-display-advertising/feed/ 0 5 Tips for Analyzing and Optimizing Campaigns – Part III http://anilbatra.com/analytics/2012/02/5-tips-for-analyzing-and-optimizing-campaigns-part-iii/ http://anilbatra.com/analytics/2012/02/5-tips-for-analyzing-and-optimizing-campaigns-part-iii/#comments Wed, 15 Feb 2012 17:52:00 +0000 Anil Batra http://anilbatra.com/analytics/?p=316 This is part III of my post on Analyzing and Optimizing Campaigns. In part I I talked about why your campaign analysis is probably is wrong. In part II I showed an example of how obsessing over reducing bounce rate might not get you anywhere.

In this post I am going to provide you 5 tips for analyzing and optimizing your campaign. Here those 5 tips:

  1. Optimize Cost of Advertising
    Cost is dependent on how much you pay per click or pay per 1000 impressions (CPC and CPM). You have control over these cost factors. Those who are running Paid Search campaigns should already be familiar with and should be working hard to reduce the cost (CPC). Those dealing with CPM display ads should know that those rates are highly negotiable. Do you research about pricing etc., play with these numbers and see what will yield the optimal result,. Take your analysis and recommendation to your media buying team.
  2. Improve Click-Through-Rate (CTR )
    CTR depends on several factors such placement, creative, unique value proposition, time of the ad, targeting criteria. Analyzes those factors and see where you are falling short and where are the opportunities for improvement. You can pretty much test all of these and improve them.
  3. Reduce Landing Page Bounce Rate
    We looked at improving the Bounce Rate in the last post. You can reduce the bounce rate by optimizing the messages on your ads, better targeting techniques and optimizing your landing page. If your value proposition and messages are aligned on the ads and the landing pages, you will see a reduction in bounce rate. Conduct A/B and MVT on your landing pages to see what works.
  4. Optimize Conversion Funnel
    Make sure the conversion path steps are optimized and any obstacles are removed. Remove any fields that are not needed e.g. if you don’t have a use for phone number then don’t ask fo it. Streamline the process. Conduct A/B and MVT to improve the conversion funnel. Use personalization, if possible.
  5. Improve Average Order Value (AOV)
    Yes, you can influence the amount a customer pays per transaction. Use on-site recommendations to up-sell and cross-sell to drive up the average basket size and the value. Use customer data to figure out what might interest a particular customer and put those in your recommendations. I have also found that some segment of visitors just won’t convert online, they are not comfortable. If you are able to spot those customers on time and engage them via sales call center then not only the chances of conversion will go up but the AOV will go up as well. In my experience, those customers, who deal with a live person, tend to buy more versus those who complete orders online.

Just optimizing for one of the above variables might not yield the desired improvement; optimize all of them to achieve the maximum ROI.

Comments? Questions?

Follow Me on Twitter: @anilbatra
Facebook: https://www.facebook.com/TheAnilBatra

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Web Analytics Jobs

]]> http://anilbatra.com/analytics/2012/02/5-tips-for-analyzing-and-optimizing-campaigns-part-iii/feed/ 1 Bounce Rate Optimization Is Not Always The Cure: Analyzing and Optimizing Campaigns http://anilbatra.com/analytics/2012/02/bounce-rate-optimization-is-not-always-the-cure-analyzing-and-optimizing-campaigns/ http://anilbatra.com/analytics/2012/02/bounce-rate-optimization-is-not-always-the-cure-analyzing-and-optimizing-campaigns/#comments Wed, 01 Feb 2012 08:10:00 +0000 Anil Batra http://anilbatra.com/analytics/?p=315 This is part II of the series on Analyzing and Optimizing Campaigns. I wrote in my previous post that when analyzing campaigns many web analysts just focus on the web analytics data. Some venture to include the cost and impression data of the campaign but they still don’t have a complete view.

In this post I will show you how their lack of complete view results in wrong analysis and wrong conclusions.

Below is the data I used in my last post. This is the type of data most Web Analytics tools provide and hence “Web Analysts” tend to use.

What is missing?

Where is the cost of products and profit margin data? Without that information, you don’t know if this campaign is successful or not. Right?

The sad reality is that many web analysts don’t have access to profit margin data and hence they look at what is available to them and start recommending A/B testing (see my post One Awesome Web Analytics Tip: Think Beyond Web Analytics). And their first target generally is Bounce Rate. Oh… look bounce rate is 50% it is too high, we need to reduce it. Right?

Wait…There is More…

Let’s assume that you are able to get hold of additional data. Now let’s see how the campaign looks if we add that data. Below I have added cost of Goods Sold data (keep in mind there are additional costs in real life).

It is evident now that the campaign is bleeding money. If your business goal is to increase conversions at any cost then you might be ok but if you goal is to increase conversions without losing money then this campaign sucks.

Ok, so what should we do now? If your answer is still bounce rate then you are wrong. Look at the data below, even with a bounce rate of 0% you will never make this a profitable campaign.

So next time get all the data before you jump to the conclusion that all you need to do is reduce “Bounce Rate”. Bounce Rate Optimization looks tempting to tackle but it is not always the cure.

Stay tuned, more coming soon on this subject.

Follow Me on Twitter: @anilbatra
Facebook: https://www.facebook.com/TheAnilBatra

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Web Analytics Jobs

]]> http://anilbatra.com/analytics/2012/02/bounce-rate-optimization-is-not-always-the-cure-analyzing-and-optimizing-campaigns/feed/ 1 Web Analytics to Multichannel Analytics with iJento: Press Release http://anilbatra.com/analytics/2012/01/web-analytics-to-multichannel-analytics-with-ijento-press-release/ http://anilbatra.com/analytics/2012/01/web-analytics-to-multichannel-analytics-with-ijento-press-release/#comments Mon, 30 Jan 2012 22:46:00 +0000 Anil Batra http://anilbatra.com/analytics/?p=314
iJento, the company I work for, has released next  generation analytics datamart and intelligence tools, known as iJento 2012, that enable organizations to store, integrate and analyze online and offline data (website, email, mobile, call center, store).
This new product suite will help clients enhance and extend their current web analytics systems into a complete multichannel customer intelligence solution.
The new iJento 2012 Datamart offers expanded capabilities to incorporate online consumer behavioral data and offline channel data, such as call center, email, store/branch and catalog, into a single industry-standard SQL Server data store. The result is a single customer view from which organizations can derive original insights into consumer interests, cross-channel navigational behaviors and purchase intents.
To meet market demand, the iJento Datamart 2012 provides clients two different options:
  • An enhancement to existing web analytics solutions such as Adobe SiteCatalyst, powered by Omniture, and Google Analytics. These options enable clients to get open access to their existing visitor level web analytics data and extend their capability to multichannel analytics by enabling the integration of offline data.
  • An end-to-end solution for clients requiring an iJento only web analytics and multichannel customer intelligence solution.
The company has also launched a new suite of iJento 2012 Intelligence applications to query, visualize, report and analyze multichannel and multi-device data. This enables clients to understand their customers’ journey across multiple channels and devices in order to enhance consumer experiences and increase conversion rates and purchases across channels.
“We are confident that iJento 2012 will become the future framework for multichannel customer intelligence,” said Peter Ryan, Chief Executive, iJento. “It offers clients the flexibility to enhance their existing web analytics investments and extend quickly and easily to multichannel. We offer a fast return on investment and have clients realizing significant financial results such as 26% increase in online sales conversions and 30% annual savings in paid search acquisition costs thanks to better attribution and targeting. We look forward to rolling-out iJento 2012 and offering clients even more powerful multichannel solutions that have a huge impact on their bottom line.”
iJento 2012 is available now and is being recommended to clients in conjunction with two different consulting packages. A silver option that features a tailored scope of works to optimize web analytics investment and a gold option which is aimed at jumpstarting clients who want to take advantage of multichannel data integration and analytics. Existing clients are being upgraded to iJento 2012 during January and February 2012.
More information and screenshots of iJento 2012 are available online at www.iJento.com/2012
If you are interested in learning more about these products and our consulting services then feel free to email me at anil.batra@ijento.com or leave a comment on this post.
Follow iJento on Twitter: iJento
For all media inquiries, contact:
Viki Lander
VP Marketing & Communications
iJento
Email: vlander@iJento.com
Tel: +44 7769 707025
]]> http://anilbatra.com/analytics/2012/01/web-analytics-to-multichannel-analytics-with-ijento-press-release/feed/ 0 Analyzing and Optimizing Ad Campaigns – Part 1 http://anilbatra.com/analytics/2012/01/analyzing-and-optimizing-ad-campaigns-part-1/ http://anilbatra.com/analytics/2012/01/analyzing-and-optimizing-ad-campaigns-part-1/#comments Tue, 24 Jan 2012 21:02:00 +0000 Anil Batra http://anilbatra.com/analytics/?p=313 I am going to start this series of post with few questions for you.  Here is some data pulled from a Web Analytics tool. This data is for a “Display Ad” campaign:
Most of the web analysts today get the following view of display advertising from their Web Analytics tool.  Looking at this data and some publicly available information they will get started on the analysis and recommendation.
Though some other analysts will say, Wait… I need more information.  Google Adwords has done such a great job in providing cost data and almost all of the analysts have dealt with some kind of paid search campaign, so they know that cost of campaign plays a role in the analysis of campaign.  So they demand it.  Well this is where most of the web analytics tools fell short, cost data generally resides in some other tool and it is not easy to get that data. But how said that Analytics was easy.   However, I am providing full data with cost so that we can continue with this post. Keep in mind that many analysts will continue without cost data. If you are one of them then stop and look for the campaign cost data.


Now the above view sort of mirrors what you are used to seeing in Google Adwords. 
So what do you think? Can we analyze this data and take some actions? This is what many web analysts end up doing.  Some will be brave enough to venture into segmenting by repeat v/s new visitors, mobile v/s non-mobile etc. If you are doing some kind of segmentation then you are already moving in the right direction.  However there is more….  I will write about that in my next part.  Meanwhile, let me hear from you.  What do you think?  Where should we focus? Is everything looking good? If not then, what is wrong with this campaign? What is your recommendation?
Part II coming soon.
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Web Analytics Jobs

]]> http://anilbatra.com/analytics/2012/01/analyzing-and-optimizing-ad-campaigns-part-1/feed/ 0 Social Media Sentiment: Don’t Get Caught Up In Raw Counts http://anilbatra.com/analytics/2012/01/social-media-sentiment-dont-get-caught-up-in-raw-counts/ http://anilbatra.com/analytics/2012/01/social-media-sentiment-dont-get-caught-up-in-raw-counts/#comments Thu, 12 Jan 2012 20:49:00 +0000 Anil Batra http://anilbatra.com/analytics/?p=312 Are you obsessing over the total number of mentions, number of positive mentions and negative mentions? If you are then you are not alone.

This same issue came up recently while I was speaking on the subject of Social Media at a local event. One person got very concerned when I said that a lot of social media conversations are marked “Neutral” in most of the social media monitoring tools. The reason is that tools are not yet advanced enough to classify everything and so when in doubt the conversation is marked “Neutral” rather than “Positive” or “Negative” .

So what do you do in this situation, when you know that the sentiment numbers are not right?
Short answer is: Don’t obsess over the raw counts.

Let’s face it; you will never get an exact count of mentions about your brand, products etc. let alone the sentiment counts. Here are few reasons why the number won’t be accurate

  1. Tools – The number of mentions will change with the tool you are using. Different tools have different sources of data and different way of classifying spam, and hence the numbers won’t match between various tools. In other words you will never know exactly how many mentioned about your brand, products etc. are happening in Social Media.
  2. Tool Setup – The way you setup your tool will result in different count of conversations.
  3. Keywords – A generic keyword like “Windows” will bring many more results than “Microsoft Windows” however “MS Windows” will bring a different count and so on. The mention count will change depending on your keywords.
  4. Tool Updates – Tools are changing every day. The count of mentions and sentiment change as tools roll out updates to their algorithm. As for the sentiment, tools are changing the way they assign sentiment to the posts, so if last month something was classified as “Neutral”, similar post this month might be classified as Positive, due to changing algorithm as tools become better each day.

So you can’t really count on the raw numbers, so don’t obsess over them. A better measure of sentiment is the directional movement in sentiment which I calculate using what I call: Sentiment Indicator. I wrote about Sentiment Indicator in my post Sentiment Indicator: Social Media KPI

Sentiment Indicator = (Positive Conversations – Negative Conversations)/(Positive Conversations + Negative Conversations)

Sentiment indicator allows you to see if you making an improvement in positive direction or not. Though it is still dependent on actual count, the impact is minimized or neutralized as tools become better in classifying both positive and negative mentions.

Also, keep in mind that there is a lot more value in the actual conversations than just the counts. Finding value in actual text of the conversation requires manual scanning of the social media conversations. In these conversations is where you will find valuable information to help you optimize your marketing, products, PR etc.

Comments? Questions?

Other Social Media Analytics posts that you might have missed:

Follow Me on Twitter: @anilbatra
Facebook: https://www.facebook.com/TheAnilBatra
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Web Analytics Jobs

]]> http://anilbatra.com/analytics/2012/01/social-media-sentiment-dont-get-caught-up-in-raw-counts/feed/ 0 One Awesome Web Analytics Tip: Think Beyond Web Analytics http://anilbatra.com/analytics/2012/01/one-awesome-web-analytics-tip-think-beyond-web-analytics/ http://anilbatra.com/analytics/2012/01/one-awesome-web-analytics-tip-think-beyond-web-analytics/#comments Thu, 05 Jan 2012 22:46:00 +0000 Anil Batra http://anilbatra.com/analytics/?p=311 I am sure you have heard of a story about a guy lost his ring in a dark alley. It was really dark and he could not see anything, so he went to a nearby lamppost and started searching for his ring underneath it. When asked why he was looking for ring under the lamppost, he said “because it is bright here”.

That’s what most of the web analyst do. Even when the problem might exist somewhere other than what their web analytics data can show majority of the web analytics folks just look at “Web Data” for the answers. Why? Because that’s all the data they have easy access too. It is brighter there.

Here are some other things which are in the “dark” areas. It is time for you to shine light on them:

  1. Ad Server – There are several factors that impact a performance of a campaign, many of them don’t show up in your web analytics tools, they reside within ad servers or with 3rd parties. Example: Which pages the ads was shown, what time was the ad shown etc. I will write more on this in a future post.
  2. Conversions – Conversions can happen offline in-stores or via phone. Most of the time these won’t show up in your web analytics tool. I wrote about this in my post Are you Optimizing the Wrong Steps of the Conversion Process?
  3. Social Media Conversations – Conversations about your brand, products, offers happen outside your domain and impact how people react to your campaigns, engage with your site and ultimately impact the conversions and bottom line. Many companies have started to collect the conversation data but they might sit within a different system owned by a different department.
  4. Mobile – Mobile usage is growing every day. More users spend their time on Mobile. If you don’t have an integrated view of the mobile data with other data sources then you will end up barking the wrong tree.
  5. Third Parties– Some companies do not sell any products on their site. Their sites are mainly there to provide information. They sell their products via 3rd parties. However these 3rd party sites also provide information on products, provide reviews, have user communities etc. You don’t need to visit the official company site to make a decision to purchase something. For example, you might never visit Samsung’s site to buy a Samsung TV. All the research you need is already available on Amazon or Best Buy. Similarly, many insurance providers sell their insurance through 3rd party agents. Game companies sell their games via 3rd parties. What does web analytics data show in this case?

What you need is integrated data sources that provide you data other than just web analytics. I am not saying that it is going to be an easy task to get all this data but at least start thinking about those and see how you can bring them all together.

Comments? Questions?

Follow Me on Twitter: @anilbatra
Facebook: https://www.facebook.com/TheAnilBatra
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Web Analytics Jobs

]]> http://anilbatra.com/analytics/2012/01/one-awesome-web-analytics-tip-think-beyond-web-analytics/feed/ 4